Refund policy

REFUND POLICY

No Returns or Exchanges

Due to the nature of our handmade soap and personal care products, we do not accept returns or exchanges for hygiene and safety reasons. All sales are final.

Why We Don't Accept Returns

Our soaps are handcrafted personal care items that come into direct contact with skin. To ensure the safety and quality of our products for all customers, we cannot accept returned items.

Product Quality Guarantee

While we cannot offer returns, we stand behind the quality of our products. If you receive a damaged item or believe there is a defect with your product, please contact us at map@gentlekaind.com within 7 days of delivery with photos of the issue. We will work with you to resolve the problem on a case-by-case basis.

Questions Before You Buy

If you have questions about ingredients, scents, or which product is right for your skin type, please reach out to us before placing your order. We're happy to help you choose the perfect soap for your needs.

For any concerns about your order, please email us at map@gentlekaind.com.