Shipping policy
HIPPING POLICY
Shipping Locations
We currently ship only within the United States. We do not offer international shipping at this time.
Processing Time
Orders are typically processed and shipped within 1-3 business days (Monday-Friday, excluding holidays). You will receive a shipping confirmation email with tracking information once your order ships.
Shipping Methods and Costs
Shipping costs are calculated at checkout based on your location and the weight of your order. We offer the following shipping options:
- Standard Shipping (5-7 business days)
- Expedited Shipping (2-3 business days)
- Express Shipping (1-2 business days)
Delivery Time
Delivery times are estimates and begin from the date of shipment, not the order date. Delays may occur due to weather, carrier issues, or other circumstances beyond our control.Please note that shipments to Hawaii and Alaska may require additional transit time beyond our standard delivery estimates.
Order Tracking
Once your order ships, you will receive a tracking number via email. You can use this to monitor your package's progress.
Shipping Address
Please ensure your shipping address is accurate and complete. Gentle Kaind is not responsible for orders shipped to incorrect addresses provided by the customer. If your package is returned to us due to an incorrect address, you may be responsible for additional shipping charges to resend it.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at map@gentlekaind.com within 7 days of the expected delivery date. We will work with you and the carrier to resolve the issue.
Contact Us
For questions about shipping, please email us at map@gentlekaind.com.